Definitions. These General Terms and Conditions (the “General Terms and Conditions”) apply to the legal relations between Padise Mõis OÜ (registry code 16079305; “Mõis”) and the customer (the “Customer”) upon purchase and use of accommodation and additional services (the “Services”).
Modification. The manor has the right to unilaterally change and supplement the General Terms and Conditions by publishing the new General Terms and Conditions on the website https://staging.padisemois.ee/.
Consent. By confirming the offer, the Client confirms that he has thoroughly read the General Terms and Conditions and agrees to the application of the General Terms and Conditions.
BOOKING AND PAYMENT
Query. To order the service, the Client submits a corresponding request to the Manor at the e-mail address info@padisemois.ee or via the website https://staging.padisemois.ee/. In the inquiry, the Customer describes the content, conditions, terms and other important information related to the Service.
Offer. The manor examines the request and asks for additional information if necessary. If the information is sufficient, the Manor will submit an offer to the Customer, which includes a description of the Service, the price and, if necessary, the validity period of the offer and other information necessary for the provision of the Service. The offer does not guarantee the availability of the Services.
Confirmation of the offer. Prepayment. Upon acceptance of the offer, the Client is obliged to confirm the offer at the e-mail address info@padisemois.ee within 10 (ten) working days and pay an advance payment in the case and under the conditions indicated in the offer. If the Customer has not confirmed the offer within 10 (ten) working days or has made an advance payment within the term specified in the offer, it shall be deemed that the Customer has refused the offer.
Prepayment. If the Client wishes to receive a separate prepayment invoice, he / she shall notify the Manor in writing at the e-mail address info@padisemois.ee.
Valid reservation. Upon receipt of the confirmation of the offer and the advance payment indicated in the offer to the manor’s bank account, it is considered that the Customer has made a valid Reservation, the Reservation has entered into force and the Parties have entered into an agreement to provide the Service.
Payment of the total price. Unless otherwise agreed, the Client undertakes to pay the entire amount, i.e. 100% of the cost of the Service indicated in the offer no later than 30 (thirty) days before the start date of the Booking.
Change of reservation. The manor provides the Service in accordance with the valid Booking. If the Customer wishes to change the Reservation, the Customer shall immediately notify the Manor. The manor has the right to change the Reservation if it proves impossible or unreasonably difficult to fulfill the Reservation. Upon changing the Booking, the Parties agree on the new Terms and Conditions of the Booking, including, if necessary, an additional fee.
Additional information. The Client is obliged to provide the Manor with additional information necessary for the provision of the Services, if necessary.
CANCELLATION
Cancellation by the Manor. The Manor has the right to cancel the Reservation if (i) the Customer has not paid the fee for the Services by the due date; (ii) the Customer otherwise materially violates the General Terms and Conditions, or (iii) the performance of the Reservation or the provision of the Service is impossible or unreasonably difficult due to a circumstance arising from the Customer. The date of cancellation of the Reservation is considered to be the date when the Customer has received the notification of the Manor about the cancellation of the Reservation.
Cancellation of the reservation by the Customer. The Customer has the right to cancel the Reservation without giving a reason by notifying the e-mail address info@padisemois.ee. The date of cancellation of the Reservation is considered to be the date when the Manor has received the Customer’s notice about the cancellation of the Reservation.
Refund of fee and contractual penalty. Upon cancellation of the reservation, the fee paid by the Customer for the Services shall be refunded, less the Contractual Penalty at the rate provided in clause 3.4 or 3.5. The fee will be refunded to the same account from which the original payment was made.
Early booking penalty. In case of cancellation of the Booking, which has been made 3 months or more before the start date of the Booking, the Customer undertakes to pay the Manor a contractual penalty in the following rate:
Up to 6 months before the start date of the Booking – free cancellation;
Up to 3 months before the start date of the Booking – 25% of the prepayment;
Up to 1 month before the start date of the reservation – 50% of the prepayment;
Less than 1 month before the start date of the Booking – 100% of the prepayment;
Up to 7 days before the start date of the Booking – 100% of the cost of the Service.
Penalty for late booking. In case of cancellation of the Booking, which is made 3 months or less before the start date of the Booking, the Customer undertakes to pay the Manor a contractual penalty in the following rate:Up to 60 days before the start date of the reservation – free cancellation.
Up to 30 days before the start date of the Booking – 25% of the cost of the Service;
Up to 14 days before the start date of the Booking – 50% of the cost of the Service;
Up to 7 days before the start date of the Booking – 100% of the cost of the Service.
Impossibility of providing the service. If the Service cannot be performed on the planned date due to force majeure, which includes the restrictions imposed by state officials on public gatherings and / or the use of accommodation establishments, the parties shall agree on a new date for using the Services within a reasonable time. The new date must be within 12 months of the original scheduled date. If the parties do not reach an agreement on a new date, the Manor will return to the Customer 70% of the amounts already paid (taking into account, among other things, that the Manor has incurred expenses for the performance of the Reservation). If the parties reach an agreement on a new date, the previously agreed price applies in full to the Customer. If, due to force majeure, the Manor does not return the Reservation within 12 months, the Manor will return 85% of the already paid amounts to the Customer (taking into account, among other things, that the Manor has incurred expenses to fulfill the Booking).
CONDITIONS OF USE OF PARTIES
Room reservation. If the Client makes a Reservation for the use of party rooms in the Manor, the Manor shall provide the Client with the party rooms of the Manor indicated in the offer (“Rooms”) on the basis of the Booking and during that time, except for business trips, administrator’s desk, wine cellar, area behind the bar counter, kitchen rooms, office rooms, office and basement.
Start of use of the premises. The Client will be given access to the Premises, including the opportunity to start preparing the Event and using the Premises on the start date of the Reservation from 12.00.
End of use of premises. Unless otherwise agreed, the Customer has the right to use the Premises on the end date of the Booking until 01.00. By the end of the period of use of the premises, the premises must be completely vacated by the guests. Decorations and equipment must be removed from the Premises no later than 10.00 on the end date of the Booking.Intended use. The Client undertakes to use and makes sure that his guests also use the premises of the Premises and the Manor purposefully and prudently.
Your food and drink. Unless otherwise agreed, the consumption of one’s own food and drink is prohibited in the Manor. In case of violation of this prohibition, the Client is obliged to pay a contractual penalty in the amount of 100 €.
Special machinery. If the Client wishes to use audiovisual, pyrotechnic or live fire solutions on the territory of the Manor, the Client undertakes to coordinate the respective solutions with the Manor in writing in advance.
Safety. It is forbidden to use the fire inside the manor, to smoke and to hang objects on the wall, ceiling or lights arbitrarily at any time and in any case. If the activities of the Client or his guests may cause damage to the manor’s building, furniture or other property, the Manor has the right to prohibit their use.
Exceeding the service life. Upon exceeding the period of use of the premises, the Client undertakes to pay a contractual penalty to the Manor in the following rate:
The big hall of the manor – 290 € / 1h
Golden and Silver salon 120 € / 1h
ACCOMMODATION CONDITIONS
Hotel room reservation. If the Client makes a Reservation for an overnight stay in the Manor, the Manor will provide the Client with the hotel room indicated in the offer on the basis of the Reservation and during that time.
Check in and out. Check-in at the manor hotel room starts on the day of the start of the reservation at 15.00. The Client undertakes to vacate the hotel room no later than 12.00 on the end date of the Reservation.
Your food and drink. Unless otherwise agreed, the consumption of one’s own food and drink is prohibited in the Manor. In case of violation of this prohibition, the Client is obliged to pay a contractual penalty in the amount of 100 €.
Safety. Smoking in the hotel room and other interiors of the Manor is strictly forbidden. In case of violation of the mentioned prohibition, the Client is obliged to pay a contractual penalty in the amount of 750 €.
Exceeding the service life. Upon exceeding the usage time of the hotel room, the Client undertakes to pay the Manor as follows:
On the end date of the reservation until 17:00 (except) – 50 €.
On the end date of the reservation from 17:00 – the cost of a hotel room per night according to the valid price list.
RESPONSIBILITY
Customer liability. The Client shall be fully liable to the Manor for the property damage caused to the Manor, including the buildings, premises and property of the Manor, by the Client, his guests or third parties related to the event organized by the Client.
The responsibility of the manor. The manor is liable to the Client and his guests only for the direct property damage wrongfully caused by the breach of his obligations.
Personal stuff. The personal belongings of the Client and his guests are kept in the premises of the Manor only under the Client’s own responsibility. The manor is not responsible for the loss, destruction or damage of such personal belongings.
PROCESSING OF PERSONAL DATA
Processing of personal data. The Manor processes the Client’s personal data for the Client to confirm the Booking and provide the Services, to fulfill these conditions and to contact the Client. The customer’s personal data is processed in accordance with all data protection laws.
Transmission to third parties. In order to serve the Customer and provide the Services in accordance with the Services, the Manor has the right to disclose the Customer’s personal data to third parties who provide the Service to the Manor and is obliged to keep the published data confidential.